Refund Policy

1. Introduction

At MasterPen Media LLC, we strive to deliver high-quality services that meet your expectations. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

• Service Not Delivered: If we fail to deliver the agreed-upon services within the specified timeframe and have not communicated any delays.
• Service Quality Issues: If the delivered service does not meet the agreed-upon standards or specifications as outlined in the project scope or contract.

3. Refund Request Process

To request a refund, please follow these steps:

1. Contact Us: Reach out to us within [X] days of receiving the completed service to raise your concern. Contact us via email at support@masterpenmedia.com or by phone at +1 (325) 480-9150.
2. Provide Details: Include relevant details about your project, including the service provided, the issue encountered, and any supporting documentation or evidence.
3. Review: We will review your request and determine whether a refund is warranted based on the information provided and our service delivery records.

4. Refund Resolution

• Full Refund: If we determine that a full refund is justified, we will process the refund to your original payment method within [X] business days.
• Partial Refund: In some cases, we may offer a partial refund if only part of the service was unsatisfactory. The partial refund amount will be determined based on the extent of the issue.
• No Refund: If we find that the service was delivered as agreed or if the request falls outside the eligibility criteria, a refund may not be granted.

5. Non-Refundable Items

The following items are non-refundable:

• Custom Work: Services or deliverables that are highly customized or personalized.
• Completed Projects: Once the project is completed and delivered according to the agreed-upon scope, refunds are generally not provided unless there are quality issues.
• Third-Party Fees: Any fees or expenses paid to third-party vendors or services are non-refundable.

6. Changes to This Policy

We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on our website and will become effective immediately upon posting. Your continued use of our services after changes are made constitutes your acceptance of the updated policy.

7. Contact Us

If you have any questions or concerns about this Refund Policy or need to request a refund, please contact us:

MasterPen Media LLC
1001 South Main Street, STE 500
Kalispell, MT 59901
📞 Phone: +1 (325) 480-9150
📧 Email: support@masterpenmedia.com
🌐 Website: masterpenmedia.com